What to bring
Ghost Bus Tour + Thames River Cruise
- Printed ticket: Bring the printed ticket you receive by email to board the Ghost Bus.
- Valid ID: Carry a valid photo ID that matches the name on your booking, if requested.
What's not allowed
Ghost Bus Tour
- Age restrictions: For safety reasons, guests under the age of 15 years are not allowed on this experience without a guardian.
- Luggage not allowed: Large bags and luggage are not permitted on this experience.
Accessibility
Ghost Bus Tour
- Not accessible: This experience is not accessible to wheelchair and pram/strollers users.
Thames River Cruise
- Wheelchair access: The cruise is wheelchair accessible.
- Strollers: Prams and strollers are allowed onboard.
Additional information
Ghost Bus Tour
- Meeting point: Reach the tour bus stop outside the Grand Hotel, opposite the Sherlock Holmes pub on Northumberland Avenue.
- Validity: Use your Ghost Bus ticket within one year from the date of purchase.
- Tour availability: Note that the tour does not operate on 24, 25, and 31 December.
- Timings: Check your voucher for your exact departure, as daily departures vary between 6 PM and 9:15 PM.
- Duration: Allow about 1 hour and 15 minutes for the Ghost Bus Tour.
London Eye
- Entry process: Go to the entrance shown on your ticket and allow time for security checks and boarding.
- Child supervision: Children under 15 years must be supervised by an adult aged 18 years or older.
- Infant tickets: Children under 2 years enter for free but still require a valid ticket.
- Dress code: Ensure you are fully clothed and wearing shoes during your visit.
- Wait time: Expect a waiting time of about 30 to 60 minutes before boarding your capsule.
- Facilities: You can use restrooms, a cloakroom and free Wi-Fi at the London Eye venue.
- Ride duration: Your London Eye experience includes a single 30‑minute rotation on the wheel.
- Magic Pass option: If you select the Magic Pass, your London Eye slot is booked and other attractions can be visited within seven days.
Thames River Cruise
- Boarding points: You can board from Westminster, London Eye, Tower, or Greenwich Piers at your selected time slot.
- Average cruise time: Sail about 40 minutes between piers, or 10 minutes between Westminster and London Eye.
- Timetable: You can check the latest route and timetable using the provided online link.
- Boat changes: Some circular tours may require you to change boats at Tower Pier.
- Ticket flexibility: With a 24-hour hop-on hop-off ticket, you can take unlimited rides until the ticket expires.
- Facilities: Restrooms and baby changing facilities are available onboard.