London Tickets

Madame Tussauds London Facilities - Audioguide, Giftshop & More

Whether you're a fan of Hollywood celebrities, historical figures, or pop culture icons, Madame Tussauds London promises an enchanting experience that will leave you starstruck. Immerse yourself in the magic of fame and explore the extraordinary world of wax figures at the iconic museum.

Facilities available at Madame Tussauds London

Gift shop Madame Tussauds London

Gift Shops

Pick up quirky memorabilia to remember your trip to Madame Tussauds. Buy merchandise not only of the Museum but of different fandoms available in the Gift Shop. Take back a token of time spent with your favorite stars!


There are two restaurants on site, The Spirit of London Restaurant and The Marvel Café. The Spirit of London Restaurant offers a traditional British menu, while The Marvel Café offers a more modern menu with a focus on superhero-themed food.

Storage Facilities

Drop off your baggage at the cloakroom facility. Bags, coats, buggies, and pushchairs can be safely deposited here. Note, there is a small fee to store your luggage in the cloakroom and this differs as per the size of the item.


There is free Wi-Fi available throughout Madame Tussauds London museum.


Restrooms are available on every floor.

Baby Changing Station

You will also find baby-changing services in the ladies' restroom.

Interactive Zones

State-of-the-art interactive zones where you can engage with the wax figures.

Visitor Assistance

Knowledgeable and friendly staff available throughout the museum to provide information, guidance, and assistance.

Prohibited items at Madame Tussauds London

We kindly ask that you please refrain from bringing the following items into Madame Tussauds London, as they are prohibited within the premises.

  • Weapons or any items that could be considered as such.
  • Fireworks and smoke bombs.
  • Glass bottles or any objects that may cause harm, offense, or danger.
  • Sharp objects or items that could pose a security risk, including knives, penknives, scissors, corkscrews, metal nail files, or toy/replica guns.
  • Intoxicating liquor.
  • Illegal substances or legal highs.
  • Skateboards, scooters, and rollerblades.
  • Drones.
  • E-scooters.

Accessibility at Madame Tussauds London

Lifts: There are lifts throughout the attraction that can be used by guests with mobility issues.

Restrooms: There are accessible restrooms on each floor of the attraction.

Parking: There is accessible parking available in the attraction's car park.

Seating: There is accessible seating available throughout the attraction.

Audio Guides: Audio guides are available in a variety of languages and can be used by guests with hearing impairments.

Visitor tips for Madame Tussauds London

  • Book your tickets in advance: You can save time by purchasing your tickets online in advance.
  • Arrive early: The attraction can get crowded, so it's best to arrive early to avoid long lines.
  • Let the staff know of your accessibility needs: When you arrive at Madame Tussauds London, let a member of staff know of your accessibility needs. They will be able to provide you with assistance and answer any questions you may have.
  • Use the accessible lifts: If you have difficulty walking, you can use the accessible lifts to get around the attraction.
  • Sit down when you need to: If you get tired, you can sit down on any of the benches or chairs that are located throughout the attraction.
  • Take your time: There is no need to rush through the attraction. Take your time and enjoy the exhibits.

Madame Tussauds London Tickets
Free Cancellation
Instant Confirmation
Mobile Ticket
Flexible Duration
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Frequently asked questions about Madame Tussauds London visitor facilities

How much are tickets to Madame Tussauds London?

Tickets to Madame Tussauds London starts at around £36 for adults, £32.50 for children aged 3-15, and free for children under 3.

What are the visitor facilities at Madame Tussauds London?

Madame Tussauds London has a variety of visitor facilities, including Gift shops, Restaurants, Storage facilities, Wi-Fi * Restrooms, Baby changing, Audio guides, and VIP experiences

Are there any dining options available inside Madame Tussauds London?

Yes, there are several onsite cafes and dining options where you can enjoy refreshments, snacks, and meals.

Can I take photos with the wax figures at Madame Tussauds London?

Absolutely! Madame Tussauds London offers numerous photo opportunities throughout the museum.

Is there a gift shop at Madame Tussauds London?

Yes, there is a dedicated gift shop where you can find a variety of souvenirs, merchandise, and memorabilia related to Madame Tussauds and its wax figures.

Can I purchase tickets in advance?

Yes, you can pre-book your tickets online to guarantee your entry and save time.

What items are prohibited inside Madame Tussauds London?

For the safety and enjoyment of all visitors, prohibited items include weapons, fireworks, glass bottles, sharp objects, intoxicating liquor, illegal substances, skateboards, scooters, rollerblades, drones, and e-scooters.

Can I purchase tickets at the entrance of Madame Tussauds London?

Yes, you can purchase tickets at the entrance of Madame Tussauds London. However, to save time and ensure availability, it is recommended to pre-book your tickets online in advance.

Are pets allowed inside Madame Tussauds London?

With the exception of assistance dogs, pets are not allowed inside Madame Tussauds London.