Is The FRIENDS Experience London suitable for children?

Yes, the experience is family-friendly, though some references might appeal more to adult fans of the show. Children under 12 typically enjoy the colorful sets and photo opportunities.

Are guided tours available at The FRIENDS Experience London?

The FRIENDS Experience is self-guided, giving you the flexibility to explore at your own pace. There are staff members available to assist or answer questions, but no official guided tours.

Can I visit The FRIENDS Experience more than once with the same ticket?

Each ticket is valid for a single entry only. If you'd like to visit again, you'll need to purchase an additional ticket for a different time slot.

Are there any professional photo opportunities inside?

Yes, while you're free to take your own photos, professional printed and digital photos are also available for purchase on-site.

How long does a typical visit to The FRIENDS Experience last?

The FRIENDS Experience takes approximately one hour to explore from start to finish. However, you are welcome to stay however long you like.

Are there lockers available for storing personal belongings during the visit?

There is no storage facility at the FRIENDS Experience. Avoid bringing large bags and suitcases and only carry the essentials.

The FRIENDS Experience London

Tickets

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The FRIENDS™ Experience: The One in London Tickets

See iconic sets and interactive exhibits, like Central Perk and Phoebe’s yellow cab.

'How you doin'?' Are you ready for a trip down memory lane with The FRIENDS™ Experience? Visit this must-see attraction, now in London open to all its true fans.
Feel the thrill of stepping into the recreated sets of FRIENDS™, from dancing in front of the famous fountain to lounging on Central Perk's iconic orange couch.
This ticket opens the golden window of opportunity to pose behind Rachel and Monica's famous purple door. Could it BE more exciting?
Alongside the recreated sets, discover fun trivia and insights into the show's history, characters, and behind-the-scenes tidbits, enriching your overall experience.

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Check availability

1 hr.

See iconic sets and interactive exhibits, like Central Perk and Phoebe’s yellow cab.

'How you doin'?' Are you ready for a trip down memory lane with The FRIENDS™ Experience? Visit this must-see attraction, now in London open to all its true fans.
Feel the thrill of stepping into the recreated sets of FRIENDS™, from dancing in front of the famous fountain to lounging on Central Perk's iconic orange couch.
This ticket opens the golden window of opportunity to pose behind Rachel and Monica's famous purple door. Could it BE more exciting?
Alongside the recreated sets, discover fun trivia and insights into the show's history, characters, and behind-the-scenes tidbits, enriching your overall experience.

Inclusions

1-hour visit to The FRIENDS™ Experience London
Host or greeter

Keep in mind that tripods, light stands, and reflectors are not allowed on this experience. Pack wisely!
Due to venue restrictions, pets cannot tag along for this experience.
This experience is wheelchair and pram/stroller accessible.
Your guide dogs are welcome at the venue.

These tickets can't be cancelled or rescheduled.

Combos

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Combo (Save 10%): The FRIENDS™ Experience + London Eye Tickets

Relive scenes from a famous sitcom & book tickets to the London Eye, a top-selling experience at a discount.

Save money with this combo ticket that offers discounts compared to buying individual tickets.
Combine the nostalgia of the fan-favorite FRIENDS™ show, like Central Perk, with breathtaking panoramic views of Big Ben from the London Eye.
Efficiently plan your day, avoid queuing for separate tickets, and book both experiences together for a hassle-free planning process.
Perfect for a day out with your friends or family, experience two iconic London attractions, and create lasting memories.

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Check availability

Relive scenes from a famous sitcom & book tickets to the London Eye, a top-selling experience at a discount.

Save money with this combo ticket that offers discounts compared to buying individual tickets.
Combine the nostalgia of the fan-favorite FRIENDS™ show, like Central Perk, with breathtaking panoramic views of Big Ben from the London Eye.
Efficiently plan your day, avoid queuing for separate tickets, and book both experiences together for a hassle-free planning process.
Perfect for a day out with your friends or family, experience two iconic London attractions, and create lasting memories.

Inclusions The FRIENDS™ Experience

1-hour visit to The FRIENDS™ Experience London
Host or greeter

London Eye

30-min ride on the London Eye
London Eye guide

This experience is wheelchair and pram/stroller accessible.
Your guide dogs are welcome at the venue.
Keep in mind that tripods, light stands, reflectors, food, and drinks are not allowed in this experience. Pack wisely!
Due to venue restrictions, pets cannot tag along for this experience.

These tickets can't be cancelled or rescheduled.

Combos

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Combo (Save 17%): The FRIENDS™ Experience + London Sightseeing Cruise Tickets

Explore iconic sights from the River Thames and cruise to the FRIENDS™ Experience London.

Cruise down the Thames and step into the world of FRIENDS™ with this epic London combo! Save money booking this combo compared to separate tickets
Board your Thames River cruise from Greenwich back into central London or from central London to Greenwich to travel to the FRIENDS experience.
Sit on the couch at Central Perk and check out the purple door from FRIENDS and see London’s architecture on a cruise, including the Tower of London.
Book tickets to see Phoebe’s yellow taxi at the FRIENDS™ Experience and then relax on the Thames River cruise with your multilingual audio guide.
Save time taking your cruise to the FRIENDS Experience London, allowing you time to explore other parts of the city.

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Audio guide

Explore iconic sights from the River Thames and cruise to the FRIENDS™ Experience London.

Cruise down the Thames and step into the world of FRIENDS™ with this epic London combo! Save money booking this combo compared to separate tickets
Board your Thames River cruise from Greenwich back into central London or from central London to Greenwich to travel to the FRIENDS experience.
Sit on the couch at Central Perk and check out the purple door from FRIENDS and see London’s architecture on a cruise, including the Tower of London.
Book tickets to see Phoebe’s yellow taxi at the FRIENDS™ Experience and then relax on the Thames River cruise with your multilingual audio guide.
Save time taking your cruise to the FRIENDS Experience London, allowing you time to explore other parts of the city.

Inclusions The FRIENDS™ Experience

1-hour visit to The FRIENDS™ Experience London
Host or greeter
Skip the queue on arrival (as per option selected)
Skip the queue at three photo points (as per option selected)
Exclusive gift box including a lanyard, pin, and badge (as per option selected)
Full digital suite of professional photos plus one printed copy (as per option selected)
10% off at The FRIENDS™ Experience Retail Store (as per option selected)

Thames River Cruise

Sightseeing cruise on the River Thames. Find the timetable here.

Live English commentary

Audio guide in English, Arabic, Chinese, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Russian, Vietnamese and Spanish

The FRIENDS™ Experience

Keep in mind that tripods, light stands, reflectors, food, and drinks are not allowed in this experience. Pack wisely!
Due to venue restrictions, pets cannot tag along for this experience.
This experience is wheelchair and pram/stroller accessible.
Your guide dogs are welcome at the venue.

Thames River Cruise

This experience is wheelchair and pram/stroller accessible.

These tickets can't be cancelled or rescheduled.

Combos

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Combo (Save 5%): The FRIENDS™ Experience + Up At The O2 Tickets

Located near each other, step into the world of FRIENDS and see the city's skyline at the top of the O2.

Get your fix of FRIENDS™ and thrills with this combo. Explore the iconic set of FRIENDS™ and then scale the roof at the O2 Arena for a breathtaking view.
Munch on snacks and sip on coffee at the FRIENDS™ Station, and see Phoebe's New York cab and London's skyline by climbing the O2 Arena.
Purchase both experiences together for a streamlined booking process and avoid the hassle of booking separate tickets and coordinating schedules.
Both experiences are close — get the cable car over from the Excel Centre to the O2 and take in the sights of London, including the Olympic Park.

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Located near each other, step into the world of FRIENDS and see the city's skyline at the top of the O2.

Get your fix of FRIENDS™ and thrills with this combo. Explore the iconic set of FRIENDS™ and then scale the roof at the O2 Arena for a breathtaking view.
Munch on snacks and sip on coffee at the FRIENDS™ Station, and see Phoebe's New York cab and London's skyline by climbing the O2 Arena.
Purchase both experiences together for a streamlined booking process and avoid the hassle of booking separate tickets and coordinating schedules.
Both experiences are close — get the cable car over from the Excel Centre to the O2 and take in the sights of London, including the Olympic Park.

Inclusions The FRIENDS™ Experience

1-hour visit to The FRIENDS™ Experience London
Host or greeter

Up at The O2

Entry to The O2
Climb guide
Climb jacket & climb shoes (available on request)

The FRIENDS™ Experience

Keep in mind that tripods, light stands, and reflectors are not allowed on this experience. Pack wisely!
Due to venue restrictions, pets cannot tag along for this experience.
This experience is wheelchair and pram/stroller accessible.
Your guide dogs are welcome at the venue.

Up at The O2

Safety is a priority so this experience is restricted for guests under the age of 8 years, under the height of 1.2m, and over the weight of 21 stone/130kg/286lbs.
Maximum measurements required are a waist measurement of 125cm and a maximum upper thigh measurement of 75cm.
Note: Children under 18 must be accompanied by an adult in the ratios: ages 8 to 17 – 1 adult to 5 minors.
Up at The O2 is not suitable for pregnant women.
Climbers must not be under the influence of alcohol or legal or illegal substances: You will not be permitted to participate and will not be refunded.
You must arrive 15 minutes before your climb time as latecomers cannot be admitted.

These tickets can't be cancelled or rescheduled.

Plan your visit to the FRIENDS Experience London

Sunday to Friday: 10am – 7:15pm
Last entry: 6pm
Saturday: 9am – 8:15pm
Last entry: 7pm

Best time to visit: Weekdays, particularly in the mornings before or early afternoons, before 11am, tend to be quieter. It can also be less crowded during lunch times. If you prefer fewer crowds, avoid weekends and holidays when it can be busier.

Address: Immerse LDN, ExCeL Waterfront, E16 1XL | Find on Maps

By tube: Elizabeth line (Customs House station), Jubilee line (Canning Town station)
By train: Docklands Light Railway (Customs House or Prince Regent stations)
By boat: Uber Boat/Thames Clippers (Royal Wharf Pier)
By cable car: IFS Cloud Cable Car (Connected to The O2 and North Greenwich underground station)

Toilets: The venue has restrooms with accessible toilets and baby-changing facilities.
Gift shop: Shop for exclusive merchandise, including branded mugs, hoodies, peep hole picture frames, and your very own Hugsy at the store. The retail store is open to all, no ticket is required.
Cafe: Grab a cup of coffee, muffins, or donuts with your friends at the cafe. You need tickets to visit the cafe.
Parking: Car parking can be pre-booked via the ExCeL website.
Cloakrooms: There is no luggage storage at The FRIENDS™ Experience, but there are cloakrooms within the main ExCeL building, located on level 0 (between hall entrances N4 & S4) and at the east end on level 0.
Strollers/prams: Strollers and prams are allowed inside the experience.

Wheelchair accessibility: The FRIENDS Experience is wheelchair accessible. Wheelchairs and mobility scooters are free to hire at the ExCeL, subject to availability. You can book them here.
Toilets: Accessible toilets are available at the venue.
Accessible parking: Blue Badge holders can book parking via the ExCeL website. There are 80 bays for disabled drivers across the Orange car park at the ExCeL.
Other requirements: For any other accessibility inquiries, please email accessibility@excel.london.

Outside food and drink are not permitted inside the experience. However, you can bring resealable water bottles.
Photo equipment, such as tripods, light stands, and reflectors, are not permitted inside.
Cash is not accepted at the experience, but all forms of cashless payment are accepted.
Pets are not permitted inside. However, service animals are welcome.

The staff will scan your ticket directly from your mobile device, so don't print your ticket.
Please arrive 10 minutes before your time slot. Guests will be admitted up to 15 minutes after the time stated on the ticket.
While there is no dress code, consider wearing something comfortable since you’ll be walking around and posing for photos. If you’re a big fan, you can even wear FRIENDS-themed outfits!
While you can take your own photographs, some areas are exclusively for professional photography. Make use of the premium photo opportunities available by upgrading your tickets. Digital and printed photos are available to purchase for that perfect FRIENDS™ memento!
Please note that since the FRIENDS Experience London can get crowded, only a limited number of people are allowed inside at a time, and you may only have a few minutes inside the rooms, so ensure you plan accordingly and make the most of it.

Channel your inner Joey Tribbiani ('Joey doesn't share food!') and claim a whole meal for yourself at ExCel London restaurants like:

The Bridge Restaurant: Grab American classics such as burgers, hot dogs, and steaks, plus beers & drinks.
Baba Dhaba: Try authentic Pakistani street food, including Baba’s signature spicy green chutney, naan wraps, samosas, biryani boxes, and mango lassi.
Bagel Factory: Try fresh bagels, snacks, chilled drinks, and bean-to-cup Lavazza coffees at the Bagel Factory. The Salmon & Cream Cheese, Salt Beef Melt, and Vegan Cream Cheese Stack bagels are our favorites.
Viva Burrito: Don’t miss Viva Burrito for a taste of a delicious burrito with a choice of fillings. You should definitely try the chili and lemon chicken, barbacoa beef, or guajillo pulled pork burritos.

Budget stays: Travelodge London Docklands Central (from £49 | 3.6 mi), Britannia International Hotel (from £58 | 5 mi), Premier Inn London Docklands (Canning Town) Hotel (from £69 | 2.7 mi), Holiday Inn Express London-Royal Docks (from £86 | 2.9 mi)
Mid-range stays: Holiday Inn Express London - Greenwich (from £101 | 5.8 mi), DoubleTree by Hilton London ExCeL (from £111 | 0.6 mi), Novotel London Excel (from £129 | 0.4 mi),
Luxury stays: London Marriott Hotel Canary Wharf (from £169 | 4.5 mi), InterContinental London - the O2 (from £220 | 6.1 mi), Aloft London Excel (from £294 | 0.3 mi)

Up at The O2: Climb a 52-meter high rooftop for sweeping views of the city’s skyline, from historic landmarks like the Tower Bridge to modern marvels like Canary Wharf. Perfect for thrill-seekers and sightseers alike, this climb is a must-do for anyone looking to experience London from a new height.
Royal Observatory Greenwich: Established in 1675 by King Charles II, it is the home of Greenwich Mean Time (GMT) and the Prime Meridian. Here, you can stand on the line that divides the eastern and western hemispheres, or see fascinating exhibits of antique telescopes and astronomy instruments.
Cutty Sark: Cutty Sark, one of the world’s most famous ships, is a preserved 19th-century clipper built in 1869 for the tea trade. It was one of the fastest ships of its time, today known for its beautifully restored decks.
Tower of London: The Tower of London offers a glimpse into nearly 1000 years of history. Originally built by William the Conqueror in 1066, this UNESCO World Heritage Site has served as a royal palace, prison, treasury, and home to the Crown Jewels.