The FRIENDS Experience London Tickets

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LondonThe Friends Experience

The FRIENDS Experience | The One in London

Step into the heart of everyone’s favorite TV show at The FRIENDS™ Experience London. You’ll explore never-before-seen activations, including “London, baby!” and the FRIENDS™ Station. Hang out in recreated sets, and make use of the FRIENDS™ Station for photo opportunities, snacks, and, of course, coffee before hitting up the retail store.

Why visit the FRIENDS Experience London

Recreated sets: Calling all FRIENDS fans! You can step into recreated sets from the series, including Central Perk, Monica’s apartment, and Joey and Chandler’s apartment, and walk into scenes straight from the show. You can also see authentic props and costumes from your favorite episodes up close.
Interactive experiences: You can engage in fun activities and re-enact the show's famous moments (like sitting on the orange couch or pivoting the couch!). There are also plenty of Instagrammable spots and photo ops to try out!
Exclusive merchandise: There’s also a shop where you can buy exclusive FRIENDS-themed merchandise, from mugs and shirts to other collectibles, including your very own Hugsy.

Things to know before you book The FRIENDS Experience London tickets

The FRIENDS Experience London is the perfect place to visit if you love the FRIENDS sitcom. However, since all the fans are heading over, you should book your tickets online in advance to ensure your slot. Please note that these tickets cannot be canceled or rescheduled.
You can book standard entry tickets or a combo experience like the FRIENDS Experience tickets with a Thames River cruise or Up at The O2 tickets.
Discounted tickets are available for children aged between 4 and 15 years old. Children under the age of 4 get in for free when accompanied by a parent or guardian.
Students, seniors (55+), military personnel, NHS, and emergency services personnel can avail of discounted tickets.

The FRIENDS Experience London ticket options explained

Standard entry

These budget-friendly tickets allow access to the FRIENDS Experience London.
You can buy souvenirs like Hugsy and the yellow frame at the gift shop as well.

Recommended ticket:

The FRIENDS™ Experience Tickets

Combo tickets

Want to make the most of your London trip? Grab these pocket-friendly combo tickets that combine two experiences at discounted rates.
Combine your FRIENDS Experience with a Thames River cruise or the Up at The O2 experience.

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The FRIENDS Experience London highlights

Set recreations

Live the FRIENDS life! This nostalgia-packed immersive experience is like stepping into the show itself. Explore iconic sets, recreate your favorite scenes, dance in front of the fountain, peep through the iconic purple door, play foosball at Joey and Chandler’s, and sit on the orange couch at the Central Perk.

Props and costumes

Get even closer to the characters through props and costumes. Learn all about the inspiration behind the characters’ costume design. You can even see the infamous 18-page letter, front and back! You might even spot a turkey head peeking around the corner in Monica's kitchen.

London, baby!

Did you know that two episodes of FRIENDS were filmed in London? ‘London, baby!’ is packed with exclusive content from The One with Ross’s Wedding Part 1 & 2. You can visit the actual locations that are featured in the show, like the London Marriott, Grosvenor Square, St John's Church, and even Tower Bridge!

FRIENDS™ Station

Head to the never-before-seen FRIENDS™ Station to be transported to the Big Apple! Inspired by the show's original setting and subway, this place is a mini-New York experience. Grab a coffee, enjoy some snacks, and take tons of photos with all the interactive opportunities, You can even pose in Phoebe's iconic yellow cab!

Plan your visit to the FRIENDS Experience London

Sunday to Friday: 10am – 7:15pm
Last entry: 6pm
Saturday: 9am – 8:15pm
Last entry: 7pm

Best time to visit: Weekdays, particularly in the mornings before or early afternoons, before 11am, tend to be quieter. It can also be less crowded during lunch times. If you prefer fewer crowds, avoid weekends and holidays when it can be busier.

Address: Immerse LDN, ExCeL Waterfront, E16 1XL | Find on Maps

By tube: Elizabeth line (Customs House station), Jubilee line (Canning Town station)
By train: Docklands Light Railway (Customs House or Prince Regent stations)
By boat: Uber Boat/Thames Clippers (Royal Wharf Pier)
By cable car: IFS Cloud Cable Car (Connected to The O2 and North Greenwich underground station)

Toilets: The venue has restrooms with accessible toilets and baby-changing facilities.
Gift shop: Shop for exclusive merchandise, including branded mugs, hoodies, peep hole picture frames, and your very own Hugsy at the store. The retail store is open to all, no ticket is required.
Cafe: Grab a cup of coffee, muffins, or donuts with your friends at the cafe. You need tickets to visit the cafe.
Parking: Car parking can be pre-booked via the ExCeL website.
Cloakrooms: There is no luggage storage at The FRIENDS™ Experience, but there are cloakrooms within the main ExCeL building, located on level 0 (between hall entrances N4 & S4) and at the east end on level 0.
Strollers/prams: Strollers and prams are allowed inside the experience.

Wheelchair accessibility: The FRIENDS Experience is wheelchair accessible. Wheelchairs and mobility scooters are free to hire at the ExCeL, subject to availability. You can book them here.
Toilets: Accessible toilets are available at the venue.
Accessible parking: Blue Badge holders can book parking via the ExCeL website. There are 80 bays for disabled drivers across the Orange car park at the ExCeL.
Other requirements: For any other accessibility inquiries, please email accessibility@excel.london.

Outside food and drink are not permitted inside the experience. However, you can bring resealable water bottles.
Photo equipment, such as tripods, light stands, and reflectors, are not permitted inside.
Cash is not accepted at the experience, but all forms of cashless payment are accepted.
Pets are not permitted inside. However, service animals are welcome.

The staff will scan your ticket directly from your mobile device, so don't print your ticket.
Please arrive 10 minutes before your time slot. Guests will be admitted up to 15 minutes after the time stated on the ticket.
While there is no dress code, consider wearing something comfortable since you’ll be walking around and posing for photos. If you’re a big fan, you can even wear FRIENDS-themed outfits!
While you can take your own photographs, some areas are exclusively for professional photography. Make use of the premium photo opportunities available by upgrading your tickets. Digital and printed photos are available to purchase for that perfect FRIENDS™ memento!
Please note that since the FRIENDS Experience London can get crowded, only a limited number of people are allowed inside at a time, and you may only have a few minutes inside the rooms, so ensure you plan accordingly and make the most of it.

Channel your inner Joey Tribbiani ('Joey doesn't share food!') and claim a whole meal for yourself at ExCel London restaurants like:

The Bridge Restaurant: Grab American classics such as burgers, hot dogs, and steaks, plus beers & drinks.
Baba Dhaba: Try authentic Pakistani street food, including Baba’s signature spicy green chutney, naan wraps, samosas, biryani boxes, and mango lassi.
Bagel Factory: Try fresh bagels, snacks, chilled drinks, and bean-to-cup Lavazza coffees at the Bagel Factory. The Salmon & Cream Cheese, Salt Beef Melt, and Vegan Cream Cheese Stack bagels are our favorites.
Viva Burrito: Don’t miss Viva Burrito for a taste of a delicious burrito with a choice of fillings. You should definitely try the chili and lemon chicken, barbacoa beef, or guajillo pulled pork burritos.

Budget stays: Travelodge London Docklands Central (from £49 | 3.6 mi), Britannia International Hotel (from £58 | 5 mi), Premier Inn London Docklands (Canning Town) Hotel (from £69 | 2.7 mi), Holiday Inn Express London-Royal Docks (from £86 | 2.9 mi)
Mid-range stays: Holiday Inn Express London - Greenwich (from £101 | 5.8 mi), DoubleTree by Hilton London ExCeL (from £111 | 0.6 mi), Novotel London Excel (from £129 | 0.4 mi),
Luxury stays: London Marriott Hotel Canary Wharf (from £169 | 4.5 mi), InterContinental London - the O2 (from £220 | 6.1 mi), Aloft London Excel (from £294 | 0.3 mi)

Up at The O2: Climb a 52-meter high rooftop for sweeping views of the city’s skyline, from historic landmarks like the Tower Bridge to modern marvels like Canary Wharf. Perfect for thrill-seekers and sightseers alike, this climb is a must-do for anyone looking to experience London from a new height.
Royal Observatory Greenwich: Established in 1675 by King Charles II, it is the home of Greenwich Mean Time (GMT) and the Prime Meridian. Here, you can stand on the line that divides the eastern and western hemispheres, or see fascinating exhibits of antique telescopes and astronomy instruments.
Cutty Sark: Cutty Sark, one of the world’s most famous ships, is a preserved 19th-century clipper built in 1869 for the tea trade. It was one of the fastest ships of its time, today known for its beautifully restored decks.
Tower of London: The Tower of London offers a glimpse into nearly 1000 years of history. Originally built by William the Conqueror in 1066, this UNESCO World Heritage Site has served as a royal palace, prison, treasury, and home to the Crown Jewels.

Frequently Asked Questions about the FRIENDS Experience London tickets

Is The FRIENDS Experience London suitable for children?

Yes, the experience is family-friendly, though some references might appeal more to adult fans of the show. Children under 12 typically enjoy the colorful sets and photo opportunities.

Are guided tours available at The FRIENDS Experience London?

The FRIENDS Experience is self-guided, giving you the flexibility to explore at your own pace. There are staff members available to assist or answer questions, but no official guided tours.

Can I visit The FRIENDS Experience more than once with the same ticket?

Each ticket is valid for a single entry only. If you'd like to visit again, you'll need to purchase an additional ticket for a different time slot.

Are there any professional photo opportunities inside?

Yes, while you're free to take your own photos, professional printed and digital photos are also available for purchase on-site.

How long does a typical visit to The FRIENDS Experience last?

The FRIENDS Experience takes approximately one hour to explore from start to finish. However, you are welcome to stay however long you like.

Are there lockers available for storing personal belongings during the visit?

There is no storage facility at the FRIENDS Experience. Avoid bringing large bags and suitcases and only carry the essentials.