Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
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We did not get to go on the walking tour as instructions for meeting the guide were incorrect. We were waiting with three other couples (we did not know) and the guide did not show up. We phoned headout and were told that the tour would have started without us 'as we were late!' We were there 20 mins before the tour was meant to begin. We were not late. We met up with the guide at 11 o'clock outside the war rooms. The guide did not go into the war rooms, so we missed out on a guided walking tour of Westminster which we paid good money for! l gathered, the other people who were on the walking tour really got a lot out of it and thoroughly enjoyed it. There was no apology to us or the others who missed out. We want a refund for the tour, not asking for a refund to the war rooms itself. The lady we spoke to on the phone told us we could reschedule the tour for another day at a cost (can't remember $) my goodness me! We were also told to go to the war rooms and meet the guide at 10.40 she showed up with the rest of the tour at 11 am . It was wasted time and $$$ for us! I would like someone to follow this up and get back to me. My phone number is 0435544322 l do not answer random phone numbers so please message me first. Regards Laurel Hadley
The guide did not show up
Ticketing was not good. I thought I booked a scam at first and was crossing my fingers u til we saw our guide! It wast a clear understanding website. We only wanted to attend the war rooms. We were very pleasantly surprised by our very knowledgeable, friendly and fun guide! It was a great tour!
I bought 3 tickets (2 adults and 1 child) to visit the Churchill war rooms yesterday, 7/31, at 9:30 am. According to instructions sent to my email, we arrived at the meeting point for 20 minutes, but no one from the company showed up! Complete nonsense! I made the purchase in advance, before arriving in London! I went to the attraction's door, waited until almost 10 in the morning and no one showed up.
Apparently the pickup point in your description was not the actual pickup point. There are two Westminster tube entrances. We waited at the one across from Big Ben, as in your instructions. I am assuming the tour assembled at the other entrance. I do not feel we are responsible for the incomplete communication. See your description below. We arrived at the entrance at 9:00am and waited until 9:40. - Meeting point is - Westminster Tube - The entrance to the station is right opposite Big Ben. - This point is walking distance from the Westminster Bridge. - The City Wonders coordinators will be wearing blue polo shirts or jackets at the meeting point for easy recognition and holding a sign with the tour name, near the entrance. - To locate the meeting point on Google Maps, simply search for - Westminster Station If your instructions specified a meeting point and we were at that meeting point, then we are not at fault. I again ask for a refund based on the the lack of clarity, which you have denied.. We have booked many tours with Viator and a few with you. This has never happened previously. Many other groups assembled at that site, but no one in a blue polo shirt. At the time, I tried to contact you via the chat, but it is automated and my issue was not recognized. Then I called and had to wait in a phone queue until I got someone. I was subsequently told this was my fault and no refund. I find this unacceptable. We loved nothing about the experience and will not use Headout again.
Really informative tour guide who gave us some incredibly unknown insights into English history. A fabulous walking tour and wonderful experience in Churchill's chambers - definitely not to be missed.
Churchill War Room is the place to be, its like a museum that has a lot of interesting things to see and it takes a while
We had our doubt initially but then the guide really made us feel glad we did this tour. Everything we learnt about London has left a mark! Worth ut
There was so much we did not know about London during WWII and the dark days of the so-called 'Blitz'. This tour made it up for all
Even though most of our trips are confirmed, there is always last minute doubt. But the free cnavellation policy here doesnt let our mney go waste, which is why we book from here always
Tour was very informative! On time & the guide was awesome!
The war rooms were very interesting and very informative Thank you.
Absolutely recommend this tour to all.
This was a fantastic tour, did not expect it to be so interesting
If you are a history buff, you will love this! Nothing quite like it
The facts sent chill down our spine, no kidding! Even after a while i couldnt get things out my head!
You get to know so much history with this tour! very insightful and appreciate doing it
Genuinely enriching and emotionally stirring! My husband and i were so clueless about the WW11's happenings
Churchill's war rooms is a must visit! It was a highlight for us
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Go for: Group tours
Duration: 5 hours
Guide: Professional tour guide and audioguide
Recommended tours:
Go for: Guided tours
Duration: 5 hours
Guide: Professional tour guide and audioguide
Recommended tours
Children enjoy a discounted ticket rate for the Churchill War Rooms. Additionally, infants under the age of 3 can join the tour for free.
Tickets can be canceled 24 hours before the experience for a full refund. For additional information on the cancellation policy, please refer to your ticket vouchers.
The Churchill Museum, part of the Churchill War Rooms complex in London, offers an in-depth exploration of British statesman Sir Winston Churchill's life and legacy. The museum features interactive displays, personal artifacts, and multimedia exhibits in the underground bunker that served as the British command center during World War II. Highlights include Churchill's baby rattle, an 80th birthday drawing by Graham Sutherland, and the flag from his state funeral. The museum's chronological layout traces Churchill's life from his 1940 appointment as Prime Minister to his 1965 death. Winning the 2006 Council of Europe Museum Prize, it attracts over 300,000 visitors annually, making it a must-visit for history enthusiasts.
Access to the Churchill Museum is included with your Churchill War Rooms ticket.
This was the place from where Winston Churchill ‘directed’ the war. Many crucial decisions were taken by Winston Churchill and his Ministers while sitting in this very room during the Second World War.
To truly experience war-time London, pay a visit to the Map Room in the Churchill War Rooms. All the books and charts in the Map Room have remained in the same position where they were left in 1945 when the lights in the bunker were switched off.
Located next to the Map Room, Churchill’s bedroom in the War Rooms also functioned as his office. Churchill used this room to gather information, host meetings and make war plans.
Room 60 in the Churchill War Rooms was the BBC’s broadcasting room. The room was used to broadcast Churchill’s speeches and provide information about the war to the people of London in 1945.
Be fascinated by interesting artifacts that were a part of Winston Churchill’s lonely childhood. From the rattle Churchill used to play with when he was a baby, to the letters he wrote to his beloved wife Clementine.
Churchill’s siren suit is as famous as the enigmatic leader who wore it. Often referred to as rompers, the Siren Suit was a one-piece garment equipped with breast pockets to keep a cigar and a belt.
Listen to interesting stories from the men and women who worked in the top-secret bunker of the Churchill War Rooms during the Second World War. The bunker was so secretive, that the people working here were forbidden to tell their parents where they worked!
Disguised as a private toilet, the Transatlantic Telephone Room in the Churchill War Rooms housed a secure radio-telephone link between the Prime Minister of Britain and the President of the United States of America.
Travel back in time to the tense summer of 1944 through the fascinating and interactive displays at the Churchill War Rooms. The displays combine images, footage, and oral histories to outline and narrate the events before, during, and after the Second World War.
Opening hours: 9:30am to 6pm, daily
Last entry: 5pm
Closed on: November 10 and December 24-26
Best time to visit: The best time to visit Churchill War Rooms is from November to March. To avoid crowds, do not plan your visit from May to August.
Address: Clive Steps, King Charles St, Westminster, London SW1A 2AQ, UK.
Getting there:
You can enter the Churchill War Rooms from the main entrance located on the Clive Steps on King Charles Street. For step-free access, you will have to enter Churchill War Rooms via Horse Guards Road by St. James Park.
Budget: easyHotel London Victoria (1.4km), Colliers Hotel (1.5km), London Waterloo Hostel (1.4km).
Mid-range: hub by Premier Inn London Westminster Abbey (330m), Zedwell Piccadilly Circus (970m), The Rochester (1km).
Luxury: Victory House (1km), St. James’ Court London (680m), St. Ermin’s Hotel (490m).
A standard ticket for the Churchill War Rooms will cost you around £57.86.
You can purchase your Churchill War Rooms tickets either online or offline. Purchasing tickets online lets you choose a day and time that works best for you. It is also cheaper to purchase tickets for Churchill War Rooms online.
Churchill War Rooms tickets are your all-access pass to the attraction! These tickets also include entry access to the Churchill Museum.
Children enjoy a discounted ticket rate for the Churchill War Rooms.
It’ll take you around 2 hours to fully explore the Churchill War Rooms. You can allocate one hour each to exploring the Cabinet War Rooms and the Churchill Museum.
You can explore the Cabinet War Rooms, Churchill's office, map rooms, and various exhibits detailing the history of WWII and Churchill's leadership.
Yes, the site is wheelchair accessible.
Photography is allowed in most areas, but flash photography and tripods are prohibited.
Yes, there is a gift shop offering a variety of books, memorabilia, and unique souvenirs related to Churchill and WWII.