Visitor Facilities
Wheelchair Accessibility: Hampton Court Palace is wheelchair accessible, making it easy for visitors with mobility issues to get around. There are ramps throughout the palace and all the toilets are wheelchair-accessible. There is also a designated parking space for disabled visitors near the palace entrance.
Information Kiosk: The Information Center is located in the main building near the Undercroft and is open during the opening hours of the palace.
First Aid: Hampton Court Palace has a first-aid room located on the ground floor of the palace, near the entrance to Henry VIII's apartments. If you need medical assistance during your visit, please speak to a member of the palace staff.
Lockers: There are lockers available at the palace to store your luggage. These are located in the Buggy Store in Clock Court.
Toilets: Toilets are available at the Wilderness, the Base Court, the Fountain Court and the Kitchen Garden. All the toilets are wheelchair accessible as well.
Carer Ticket: Disabled visitors are allowed to bring one carer into the palace for free. The free carer ticket can be availed at the ticket office on the day of your visit by presenting the required proof of disability.
Guide Dogs: All kinds of guide, service and assistance dogs are allowed into the palace. Make sure that they are wearing their jacket or lead slip.
Wifi: There is free wifi access available at the palace.
Audio Guides: There are audio tours available for the visually impaired at William III’s Apartments and the Tudor Kitchens. You can also find transcripts of these audio guides at the Information Center for the hard of hearing.
Braille Guides: You can borrow braille guides from the Information Center. You can approach a warder if you want to use them.
Push-chairs: If you are visiting with young children, you can take your children in push-chairs around the gardens. There is a Buggy Park off Clock Court if you don’t wish to carry the push-chairs around with you.
Baby Changing Facilities: There are baby changing facilities available at the Base Court, the Fountain Court and the Magic Garden.