London Eye visitor rules | Dress code, items & conduct

There is no formal dress code, but guests must be fully clothed and wear shoes. It is advisable to dress appropriately for the unpredictable London weather, especially as it can be cold on the South Bank.

Large bags, suitcases, or rucksacks are not allowed on the London Eye pods. A left luggage facility is available at the London Eye ticket office for a fee, with an overnight charge if not collected by 7pm.

Weapons, sharp objects, explosives, fireworks, illegal substances, alcohol (unless part of a VIP experience), skateboards, scooters, drones, tripods, banners, balloons, and flags are strictly prohibited. Security checks are in place.

Cameras are permitted, but recording devices and tripods are not allowed without prior agreement from the London Eye Press Office. You are encouraged to capture the views respectfully without disturbing others.

Mobile phones are permitted for personal use, including taking photos and videos. Wi-Fi service is available in all pods.

Bottled water is allowed, but hot food and outside drinks are strictly prohibited on the London Eye pods. Alcoholic beverages are only permitted as part of specific VIP experiences.

Smoking, including e-cigarettes and vaping, is strictly prohibited on the London Eye, inside County Hall, and on the boarding platform.

Pets are not permitted on the London Eye. However, assistance dogs, including guide dogs, seeing dogs, and hearing dogs, are welcome onboard. Other therapy or emotional support animals are not allowed.

Guests with accessible needs are entitled to a free carer ticket. However, valid documentation, such as a Credibility Access Card or a Certificate of Visual Impairment, must be presented upon entry.

When collecting pre-booked tickets, you may be required to show photographic identification, such as a valid driver's license or passport. This helps verify your booking.

If you lose an item during your visit, you should contact the London Eye's official Lost Property service by completing a form on their website. They will then be in contact if your item is found.

Guests are expected to dispose of any waste responsibly in the bins provided around the attraction and within County Hall. Please do not litter on or near the pods.

The London Eye does not have its own parking facilities. The Eye is located within the Congestion Charge Zone. Nearby paid car parks are available, including options for Blue Badge holders.

For your safety and the smooth operation of the attraction, all guests must fully cooperate with security checks and follow all instructions provided by London Eye staff members.

Pushchairs or buggies are allowed on the London Eye but must be fully closed or folded before boarding and remain so during the entire experience until you exit the platform.

Children under 16 years old must be accompanied by an adult aged 18 years or over. The adult is responsible for the child's supervision and conduct throughout the entire visit.

Each London Eye capsule has a maximum capacity of 25 guests for safety reasons. You must adhere to these limits and follow staff instructions regarding boarding and disembarking.

Tickets are valid only for the date and time slot for which they are booked. Re-entry is not permitted once you have exited the attraction. Check your ticket details carefully.